Privacy policy

Last updated: August 23, 2026

VeloVish ("we," "us," or "our") runs this website and store to bring you a curated shopping experience (the "Services"). This Privacy Policy explains how we collect, use, and share your personal information when you browse, shop, or otherwise interact with us. Our Services are hosted on Shopify's platform, which helps power the store you're using.

By using our Services, you're agreeing to the practices described in this policy. Please read it carefully. If anything here conflicts with our Terms of Service, this Privacy Policy takes priority when it comes to how we handle your personal information.

Information We Collect

We collect different types of information depending on how you interact with us:

Contact details — name, shipping/billing address, phone number, email address
Payment information — card details and transaction data (processed securely through our payment providers; we do not store full card numbers ourselves)
Account information — username, password, saved preferences
Order activity — items viewed, added to cart or wishlist, purchased, returned, or exchanged
Correspondence — anything you share with us via email or support requests
Device and usage data — IP address, browser type, and how you interact with our site (via cookies and similar technologies)

Where This Information Comes From

Directly from you — when you create an account, place an order, or contact us
Automatically — through cookies and similar tracking technology as you browse
From service providers — partners who help us operate the store (payments, shipping, analytics, customer support)

How We Use Your Information

We use your information to:

Process orders, payments, shipping, returns, and exchanges
Maintain your account and remember your preferences
Send order updates and respond to your questions
Send marketing emails or promotions (you can opt out anytime)
Detect and prevent fraud, and keep our store secure
Meet legal obligations and enforce our policies

How We Share Your Information

We don't sell your personal information. We may share it with:

Service providers who help us run the store — payment processors, shipping partners, IT and hosting providers, and customer support tools
Shopify, our e-commerce platform, which processes data on our behalf to operate the Services and may use aggregated data to improve features across its platform
Legal authorities, if required to comply with the law or a valid legal request
A future business transfer, such as a merger or sale, if applicable

Our platform provider, Shopify, has its own privacy practices covering data it processes to run and improve the underlying store infrastructure. You can learn more via Shopify's Consumer Privacy Policy.

Third-Party Links

Our site may link to external websites. We aren't responsible for the privacy practices of those sites, so we recommend reviewing their policies separately before sharing any information with them.

Children's Privacy

Our Services are not directed at children, and we don't knowingly collect personal information from anyone under the age of legal majority in their jurisdiction. If you believe a child has shared personal information with us, please contact us so we can remove it.

Data Security & Retention

We take reasonable steps to protect your information, but no method of transmission or storage is completely secure. We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, meet legal requirements, or resolve disputes.

Your Rights

Depending on where you live, you may have rights to:

Access the personal information we hold about you
Correct inaccurate information
Delete your personal information
Receive a copy of your data in a portable format
Opt out of marketing communications or targeted advertising
Object to or restrict certain types of processing (where applicable)
Withdraw consent, where we rely on consent to process your data

To exercise any of these rights, contact us at support.velovish@gmail.com. We may need to verify your identity before processing your request, and we'll respond within the timeframe required by applicable law.

International Data Transfers

Because we serve customers worldwide, your information may be transferred to, stored, and processed in countries other than your own. Where required, we rely on appropriate legal safeguards to protect your data during these transfers.

Complaints

If you have concerns about how we've handled your personal information, please reach out to us first at support.velovish@gmail.com. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. Updates will be posted here with a revised "Last updated" date.