Refund policy

 

We want you to love what you ordered. If something isn't right, here's how returns work at VeloVish.

30-Day Return Window

You have 30 days from the date your order is delivered to request a return.

To qualify, your item must be:

  • Unused and unworn
  • In its original packaging
  • Accompanied by proof of purchase (order confirmation or receipt)

How to Start a Return

Email us at support.velovish@gmail.com with your order number and the reason for your return. Once we review and approve your request, we'll send you full instructions on how to send the item back to us.

Please don't send anything back before reaching out first — items returned without an approved request won't be accepted.

Damaged, Defective, or Incorrect Items

Please check your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, contact us right away at support.velovish@gmail.com with photos of the item, and we'll sort it out quickly — whether that's a replacement or a refund.

Items That Can't Be Returned

For hygiene and safety reasons, the following items are final sale and cannot be returned:

  • Opened or used nail products, gel polishes, and press-on nails
  • Personal care and beauty items that have been opened or used
  • Custom or personalized orders
  • Sale items and gift cards

If you're unsure whether your item qualifies, reach out to us before placing your order or before requesting a return.

Exchanges

We don't currently process direct exchanges. If you'd like a different size, shade, or product, please return your original item for a refund and place a new order separately — that's the fastest way to get what you need.

European Union: 14-Day Right of Withdrawal

If your order is shipped to a country within the European Union, you have the right to cancel your order within 14 days of delivery, for any reason, without needing to give a justification. The same return conditions above apply — items must be unused, in original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to post the refund to your account.

Haven't seen your refund after 15 business days from approval? Email us at support.velovish@gmail.com and we'll look into it.

Questions? Reach us anytime at support.velovish@gmail.com.