Shipping policy

Last updated: August 23, 2026

Thanks for shopping with VeloVish! Here's everything you need to know about how we get your order to you.

Where We Ship

We ship worldwide. If you can complete checkout with your address, we can deliver to you.

Processing Time

Orders are typically processed within 1–3 business days of being placed. During sales, promotions, or holiday periods, processing may take slightly longer — we'll always aim to keep you updated if there's a delay.

Orders are not shipped or delivered on weekends or public holidays.

Shipping Times

Once your order ships, delivery times vary depending on your location:

Region	Estimated Delivery Time
Domestic	3–7 business days
International	7–20 business days

Please note these are estimates, not guarantees. Delivery times can be affected by customs processing, local courier delays, weather, or other events outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location, order size, and selected shipping method. Any applicable shipping fees will be clearly shown before you complete your purchase.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's journey. If you don't receive tracking information within a few days of your order being marked as shipped, please reach out to us.

Customs, Duties & Taxes

For international orders, your package may be subject to customs fees, import duties, or local taxes imposed by your country. These charges are the responsibility of the customer and are not included in your order total, as they vary by destination. We recommend checking with your local customs office if you're unsure what to expect.

Delayed or Lost Packages

If your tracking shows no movement for an extended period, or your package hasn't arrived within the estimated delivery window, please contact us at support.velovish@gmail.com with your order number so we can look into it with the carrier.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We're not able to make changes once an order has been processed, and we're not responsible for orders delayed or lost due to incorrect or incomplete address information provided at checkout.